SaaS 44°

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Aastra (4)

What should I do if the display on my Aastra phone says 'No Service'?

A 'No Service' error message on your Aastra phone may be a 'true' message or a 'false' message. It was 'true' at the time the phone created the error message but the phone may have reestablished service prior to the error message being replaced with the normal phone display (your name and ext number).

The 'No Service' error message is usually the result of a temporary loss of Internet connectivity. It could only be for several milliseconds (ms) or 1/2 second. This will not be obvious to you on your computer even if you are surfing or sending and/or receiving email. The processes on your computer will just be a bit slower but it would be unusual for you to even notice the change in speed.

Your phones is configured to call and register with our PBX server every 60 seconds. It should re-register on its own. When it does, the 'No Service' error message will be replaced by the normal phone display. Sometimes the phone will take 2 cycles - or 120 seconds to re-register.

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

How do I locate the MAC address of my Aastra phone?

There are two ways to locate your phones MAC address.

The first method is to turn tour phone over. The MAC Address on the sticker with 3 numbers and 3 barcodes. Its the bottom series of digits and looks like: '00085DXXXXXX.'

The second method is to:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'MAC Address' - will look like '00085DXXXXXX'.

What should I do if the display on my Aastra phone says 'Network Disconnected'?

The error message 'Network Disconnected' on your phone display means your phone is not connected to the Local Area Network (LAN).

First, check that the Ethernet cable connection on the back of your phone is plugged in. Its best to unplug the Ethernet cable and then plug it back in (to the LAN port) to be sure.

Then check that the Ethernet cable connection to the wall port (or router) is plugged in. Its best to unplug the Ethernet cable from the wall port (or router) and then plug it back in (to the LAN port) to be sure.

If the error message does not change back to you normal phone display (usually name and ext number), please contact the IT person (company) who is responsible for supporting your Local Area Network (LAN).

The find the IP address of your Aastra phone:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'IP Address' - will look usually look like '192.168.1.XXX' or similar.

Bria (1)

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Customers are responsible for securing the SIP profiles on their hard phones and softphones against attack from hackers. If a hacker compromises and hijacks one of your SIP profiles (extensions), you will be responsible for the cost of all calls made using the hijacked extension.

Hackers target SIP profiles which they then use to make calls from our PBX servers and CLECs using the compromised SIP profile. The hackers preferred target is a SIP profile that can make International Long Distance calls. They then sell access to the SIP profile to callers who then make International Long Distance calls. Most of these calls will be made to locations where the per minute cost is high – for example – parts of Africa and Eastern Europe. If it was your SIP profile that has been compromised you will be billed by SaaS 44 for the calls that were made.

While SaaS 44 monitors its systems and call traffic 24/7, we are only able to respond after a SIP profile has been compromised. Once we are alerted of the unusual activity, we identify the compromised SIP profile and we disable it. This may take an hour or more. In that time, the hacker may make calls costing you hundreds of dollars.

Our CLECs also monitor for unusual activity on our trunks. They advise and may disable our trunks from making International Long Distance calls. The result is that because of the compromise of one SIP profile all our customers will temporarily lose the ability to make International Long Distance calls.

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

Dial Tone (1)

I have a dial tone but I can't make a call. What do I do?

While a SIP phone may look like and provide the normal functions of a phone, it is really a computer disguised as a phone.

As users expect to hear a dial tone when they pick up the handset and place it on their ear, the computer creates a dial tone sound so you will not be surprised by silence.

If you have a dial tone, it means the phone has power. It does NOT mean you have phone service.

If you have a dial tone but can't make a call, please check that your phone is connected to the Local Area Network (LAN).

Echo Test (1)

Dial *43 on the phone dial pad.

Follow the voice prompts.

No echo (your voice returns to you instantly) is good = low latency.

The greater the time the echo takes coming back to you, the greater the latency.

If the latency is above 200 ms, the voice quality of your voice, as heard by the person you are calling, may be poor.

As the latency increases to 300 ms+, the voice quality of your voice as heard by the person you are calling as well as what you hear them saying, may be poor.

When the latency reaches 400 ms+, calls will be dropped.

Poor voice quality is usually the result of issues on your LAN and/or WAN infrastructure.

Email/Collaboration (1)

How do I change my Zimbra password?

Open your Zimbra web mail client.
Go to 'Preferences' > 'General'.
In the 'Login Options' section you will see 'Change Password'.
Click 'Change Password'.
A screen will pop up.
Enter your 'Old (current) Password'.
Enter your 'New Password'.
Enter your new password again to 'Confirm' your new password.
Click 'Change Password'.

Note: All SaaS 44° Zimbra passwords must be 8 characters
long and include at least one capital letter and one number.

Firewall (1)

SIP hard phones phones are computers and softphones are applications on computers. They operate on your LAN or on your portable devices outside your LAN. You must put security measures and policies in place to prevent the phones and softphones from being 'hacked' and their SIP profiles from being compromised.

SIP phones must be installed behind a firewall.

If your phone is a hard phone (Aastra SIP phone) and it is installed on your LAN, you must verify that the router on that LAN has its firewall device enabled. In addition, if your router is providing wireless connectivity to the LAN, you must secure the wireless connection with WAP2 and the security password should be a least 18 randomly generated digits (combination of numbers, small cap and large cap letters and symbols) long.

Larger customers may have specialized firewall appliances which will be managed by their IT staff or IT network support provider. If that is the case, we will supply SaaS 44 Firewall Settings documentation.

A note of caution. Many Internet Service Providers (ISPs) provide appliances that are a combination modem and router (often referred to as a Gateway). We do not recommend these appliances. We advise you have the ISP turn the device on to bridge mode or advise you how to make that modification to the appliance they supplied. We then suggest you purchase a Linksys router (they are VoIP friendly, others are not) and have your IT staff set it up in the manner described above.

Softphone applications like Bria provide a different challenge as they are usually installed on laptops (Windows, MAC OS and Linux) and/or smart phones (Android, iPhone).

If your softphone is installed on a laptop which you will be using outside your secure office environment, you must have a firewall enabled on the laptop. Most reputable Antivirus applications (Kaspersky, Norton, McAfee, Trend Micro) come with a firewall which you can set up to provide protection for your laptop wherever you are.

Additional security can be achieved by not enabling the 'always on' feature when you install the softphone application on your laptop. We also suggest your softphone only be turned on when you are using it or expecting a call.

If your softphone is installed on a smart phone, you MUST have a firewall enabled. We do not recommend the Windows firewall. Kaspersky and others provide mobile security applications that include a firewall which you can set up to provide protection for your smart phone wherever you are.

Additional security can be achieved by not enabling the 'always on' feature when you install the softphone application on your smart phone. We also suggest your softphone only be turned on when you are using it or expecting a call.

While no LAN (or portable device with Antivirus and a firewall) is ever 100% secure, if you follow the suggestions above you will be substantially reducing the risk of your hard phone or softphone being 'hacked' and your SIP profile from being compromised.

Free Conference Call Services (1)

Why am I being billed for my 'free' Conference Call service minutes?

Most likely you have heard the expression 'Nothing in life is free'.

While your Free Conference Call Service minutes appear to be free, as no charge appears on your SaaS 44 invoice, they are NOT 'free'.

Our carriers allow calls to your Free Conference Call Service phone numbers and then charge us for those minutes.

We determine our monthly fees knowing what our wholesale cost per minute will be and by estimating how many wholesale minutes our customers will use (system wide) in a given month.

The wholesale cost per minute to us for your Free Conference Call Service minutes is 15 to 20 times the cost of a normal wholesale minute.

Free Conference Call Services take advantage of a 'loop hole' in US phone service legislation.

It is called Traffic Pumping.

As of March 1, 2012 we will be charging our customers 0.20 cents per minute for all calls made to Free Conference Call Services.

Many of the Free Conference Call Service providers are located Iowa, South Dakota and Minnesota.

Hacker (2)

What is a SIP profile?

Coming Soon

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

Hard Phone (2)

What is a SIP profile?

Coming Soon

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

I can't make a call (1)

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

IP Address (1)

The find the IP address of your Aastra phone:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'IP Address' - will look usually look like '192.168.1.XXX' or similar.

LAN (2)

What should I do if the display on my Aastra phone says 'Network Disconnected'?

The error message 'Network Disconnected' on your phone display means your phone is not connected to the Local Area Network (LAN).

First, check that the Ethernet cable connection on the back of your phone is plugged in. Its best to unplug the Ethernet cable and then plug it back in (to the LAN port) to be sure.

Shared Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Shutdown all computers and other appliances (printers, etc.) connected to
the network (LAN),
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Latency (1)

Dial *43 on the phone dial pad.

Follow the voice prompts.

No echo (your voice returns to you instantly) is good = low latency.

The greater the time the echo takes coming back to you, the greater the latency.

If the latency is above 200 ms, the voice quality of your voice, as heard by the person you are calling, may be poor.

As the latency increases to 300 ms+, the voice quality of your voice as heard by the person you are calling as well as what you hear them saying, may be poor.

When the latency reaches 400 ms+, calls will be dropped.

Poor voice quality is usually the result of issues on your LAN and/or WAN infrastructure.

MAC Address (1)

How do I locate the MAC address of my Aastra phone?

There are two ways to locate your phones MAC address.

The first method is to turn tour phone over. The MAC Address on the sticker with 3 numbers and 3 barcodes. Its the bottom series of digits and looks like: '00085DXXXXXX.'

The second method is to:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'MAC Address' - will look like '00085DXXXXXX'.

Modem (1)

Shared Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Shutdown all computers and other appliances (printers, etc.) connected to
the network (LAN),
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Music on Hold Test (1)

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Network Disconnected (1)

What should I do if the display on my Aastra phone says 'Network Disconnected'?

The error message 'Network Disconnected' on your phone display means your phone is not connected to the Local Area Network (LAN).

First, check that the Ethernet cable connection on the back of your phone is plugged in. Its best to unplug the Ethernet cable and then plug it back in (to the LAN port) to be sure.

No Dial Tone (1)

I have a dial tone but I can't make a call. What do I do?

While a SIP phone may look like and provide the normal functions of a phone, it is really a computer disguised as a phone.

As users expect to hear a dial tone when they pick up the handset and place it on their ear, the computer creates a dial tone sound so you will not be surprised by silence.

If you have a dial tone, it means the phone has power. It does NOT mean you have phone service.

If you have a dial tone but can't make a call, please check that your phone is connected to the Local Area Network (LAN).

No Service (1)

What should I do if the display on my Aastra phone says 'No Service'?

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Outbound Call (1)

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Phone (4)

What should I do if the display on my Aastra phone says 'No Service'?

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

How do I locate the MAC address of my Aastra phone?

There are two ways to locate your phones MAC address.

The first method is to turn tour phone over. The MAC Address on the sticker with 3 numbers and 3 barcodes. Its the bottom series of digits and looks like: '00085DXXXXXX.'

The second method is to:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'MAC Address' - will look like '00085DXXXXXX'.

What should I do if the display on my Aastra phone says 'Network Disconnected'?

The error message 'Network Disconnected' on your phone display means your phone is not connected to the Local Area Network (LAN).

First, check that the Ethernet cable connection on the back of your phone is plugged in. Its best to unplug the Ethernet cable and then plug it back in (to the LAN port) to be sure.

The find the IP address of your Aastra phone:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'IP Address' - will look usually look like '192.168.1.XXX' or similar.

Phone Display (1)

What should I do if the display on my Aastra phone says 'No Service'?

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Power Recycle (1)

Shared Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Shutdown all computers and other appliances (printers, etc.) connected to
the network (LAN),
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Router (1)

SIP phones must be installed behind a firewall.

Softphone applications like Bria provide a different challenge as they are usually installed on laptops (Windows, MAC OS and Linux) and/or smart phones (Android, iPhone).

Security Policy (1)

SIP phones must be installed behind a firewall.

Softphone applications like Bria provide a different challenge as they are usually installed on laptops (Windows, MAC OS and Linux) and/or smart phones (Android, iPhone).

SIP Profile (2)

What is a SIP profile?

Coming Soon

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

Softphone (2)

What is a SIP profile?

Coming Soon

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

Suspension of Service (1)

What happens if my hard phone or softphone is hacked and my SIP profile is compromised?

Once your compromised SIP profile has been disabled, we proceed as follows:

To test to see if your phone has service:

We may, at our discretion, disable the International Long Distance feature on all of a customers SIP profiles (extensions) .
We will advise the customer that a SIP profile has been compromised and the action we have taken.
We will, as soon as possible after the event, prepare an invoice for the International Long Distance calls and charge the customers credit card.
When payment is received, we will re-enable the International Long Distance feature on all of a customers SIP profiles (extensions).

Note: Failure to pay the invoice for International Long Distance calls may, at the sole discretion of SaaS 44, result in the suspension of your phone service.

Test (2)

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

Dial *43 on the phone dial pad.

Follow the voice prompts.

No echo (your voice returns to you instantly) is good = low latency.

The greater the time the echo takes coming back to you, the greater the latency.

If the latency is above 200 ms, the voice quality of your voice, as heard by the person you are calling, may be poor.

As the latency increases to 300 ms+, the voice quality of your voice as heard by the person you are calling as well as what you hear them saying, may be poor.

When the latency reaches 400 ms+, calls will be dropped.

Poor voice quality is usually the result of issues on your LAN and/or WAN infrastructure.

VoIP (6)

What should I do if the display on my Aastra phone says 'No Service'?

To test to see if your phone has service:

Dial *55. If you hear Music on Hold, your phone has service.
If you do NOT hear Music on Hold, wait 60 seconds and Dial *55 again. If you hear Music on Hold, your phone has service.
If all else fails, press the Wrench Symbol (Options) and scroll to 'Restart Phone' >
Select 'Restart Phone' and confirm "Restart Phone'
Wait for your phone to restart and if the normal phone display reappears, you have service.

How do I locate the MAC address of my Aastra phone?

There are two ways to locate your phones MAC address.

The first method is to turn tour phone over. The MAC Address on the sticker with 3 numbers and 3 barcodes. Its the bottom series of digits and looks like: '00085DXXXXXX.'

The second method is to:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'MAC Address' - will look like '00085DXXXXXX'.

What should I do if the display on my Aastra phone says 'Network Disconnected'?

The error message 'Network Disconnected' on your phone display means your phone is not connected to the Local Area Network (LAN).

First, check that the Ethernet cable connection on the back of your phone is plugged in. Its best to unplug the Ethernet cable and then plug it back in (to the LAN port) to be sure.

Dial *43 on the phone dial pad.

Follow the voice prompts.

No echo (your voice returns to you instantly) is good = low latency.

The greater the time the echo takes coming back to you, the greater the latency.

If the latency is above 200 ms, the voice quality of your voice, as heard by the person you are calling, may be poor.

As the latency increases to 300 ms+, the voice quality of your voice as heard by the person you are calling as well as what you hear them saying, may be poor.

When the latency reaches 400 ms+, calls will be dropped.

Poor voice quality is usually the result of issues on your LAN and/or WAN infrastructure.

The find the IP address of your Aastra phone:

Press the Wrench Symbol (Options) >
Scroll to 'Phone Status' > Select
Select 'IP & MAC Addresses' >
Scroll to 'IP Address' - will look usually look like '192.168.1.XXX' or similar.

Shared Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Shutdown all computers and other appliances (printers, etc.) connected to
the network (LAN),
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

Turn on the computers and other appliances on the network (LAN).

Dedicated VoIP Network

Unplug the electricity from the modem, the router and the phone(s),
Disconnect the Ethernet cable between the modem and the router,
Let everything sit for a 3 minutes,
Plug the electricity into the modem and wait a minute,
Plug the electricity into the router and wait a minute,
Reconnect the Ethernet cable between the router and the modem and wait a
minute,
Plug the electricity into the phone(s) and the phone(s) will reboot, and
Dial *55 on the phone(s). You should hear Music on Hold.

If you do not hear Music on Hold, email support(@)saas44.com.

WiFi (1)

SIP phones must be installed behind a firewall.

Softphone applications like Bria provide a different challenge as they are usually installed on laptops (Windows, MAC OS and Linux) and/or smart phones (Android, iPhone).

Wireless (1)